Divalux Bangkok Suvanarbhumi by Compass Hospitality

T: +66 2 651 0180  
E: [email protected]

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Book Your Stay

Use code MEMBER to get 10% DISCOUNT Click Here for PROMO CODE

Why Book Direct?
  • Best Price Guarantee
  • Exclusive Offers
  • No Booking Fees
  • No Credit Card Charges
Divalux Resort & Spa Bangkok Suvarnabhumi Airport | by Compass Hospitality
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Privacy Policy

Divalux Resort and Spa Co. Ltd. respects your preferences concerning the collection and use of your Personal Information. The following privacy policies are tailored for the different ways your Personal Information is collected through Divalux Resort and Spa websites.


This Policy (“Policy”) lets you know how we collect and use your Personal Information, how you can control its use, and describes our practices regarding information collected from the different Divalux Resort and Spa site that link or refer to this Policy (such as our websites, computer or mobile software applications, and HTML-formatted e-mail messages). Your personal information allows us to provide the products and services you have asked for, as well as enabling us to improve those products and services by understanding your interests and preferences. By understanding what you like (and what you don’t) we are able to personalize your experience, show relevant adverts and improve your stay.


There are some activities where we process personal information with your consent, which you are able to withdraw at any time, although if you do, we may not be able to provide the product or service you have requested. For example, where we want to send you marketing messages by email, we would ask your permission first and you could opt-out at any time. We will indicate in the Policy where we rely on consent.


Divalux Resort and Spa Co. Ltd. may collect Personal Information which may include, but not limited to:

  • Your name and physical address, email addresses, and telephone numbers
  • Behavioral or demographic attributes, when tied to personal identifiers
  • Past transactional behavior on the Channels
  • Information obtained from third parties on your interests
  • Unique IDs such as a cookie placed on your computer, mobile or device IDs
  • Information about your devices such as information contained in HTTP Headers (defined below) or other internet transfer protocol signals, browser or device type and version, operating system, user-agent strings and information about or from the presence or use of “apps” on your mobile devices, screen resolution, and your preferred language
  • Behavioral data about your usage of the Channels, such as webpages clicked, websites and content areas visited, date and time of activities
  • The web search you used to locate and navigate to the Channels


We collect information you provide to us directly and indirectly when interacting with our products and services, including when you stay with us. This may include when you:

  • Book a room online, over email or on the phone;
  • Create, use or manage an online account;
  • Visit our website;
  • Fill out our online forms or registration cards;
  • Visit our hotels or use our hotel services, like room service or gym and spa facilities;
  • Access hotel internet;
  • Use our restaurants;
  • Use social media login functionality;
  • Interact with us in online forums, by email, text, or on social media;
  • Post reviews of your stay or interaction with us;
  • Complete our market research/customer surveys; and
  • Enter competitions or promotions.


Divalux Resort and Spa Co. Ltd. may use your Personal Information and Other Information to notify you about new product releases and service developments, and to advertise Divalux Resort and Spa Co. Ltd. products and services in accordance with this Policy. Your website visit, marketing experience, and communications may be tailored to your interests based on your Personal Information. Divalux Resort and Spa Co. Ltd. may share your Personal Information to specific third party partners to facilitate interest-based advertising. Other Information uses specified above are not mandatory and may be controlled by you. Please refer to the “Registration and Privacy Choices” section below for opt-out options.


Divalux Resort and Spa Co. Ltd. may use your Personal Information to evaluate and improve our products, services, marketing, and customer relationships.


We also share Personal Information with third parties who provide services to Divalux Resort and Spa Co. Ltd. such as credit card processing services, analytics, website management, information technology and related infrastructure provision, customer service, e-mail delivery, and other similar services. When Divalux Resort and Spa Co. Ltd. shares Personal Information with third party service providers, we require that they use your Personal Information only for the purpose of providing services to us and subject to terms consistent with this Policy.


COOKIES. Divalux Resort and Spa Co. Ltd. server will query your browser to see if there are “cookies” previously set by our electronic Channels. A cookie is a small piece of information sent by a Web server to store on a Web browser so it can later be read back from that browser. Cookies may collect information, including a unique identifier, user preferences, profile information, membership information, and general usage and volume statistical information. Cookies may also be used to collect individualized website use data, provide electronic Channel personalization, or conduct and measure the effectiveness of advertising in accordance with this Policy. Some cookies may remain on users’ computers after they leave the website. While the majority are set to expire within 1-24 months of your last visit to the website that set the cookie, others may not expire because of their nature, like cookies that remember opt-out preferences. Your browser may provide you with information and control over cookies. You can set your browser to alert you when a cookie is being used, and accept or reject the cookie. You can also set your browser to refuse all cookies or accept only cookies returned to the originating servers. Users can generally disable the cookie feature on their browser without affecting their ability to use the site, except in some cases where cookies are used as an essential security feature necessary for transaction completion. Cookies, however, are important to the proper functioning of a site, and disabling them may degrade your experience and interfere with website features and customizations.


REGISTRATION. Divalux Resort and Spa Co. Ltd. allows you to establish an online registration profile for marketing communications. You may use the profile to customize and control your preferences for receiving electronic information, including opting into (or out of) communities, newsletters and general interest areas. You can return to the registration profile at any time to change your elections or modify your profile at Divalux Resort and Spa Co. Ltd. sites.


Divalux Resort and Spa Co. Ltd. enables you to opt out of cookies that are not required to enable core site functionality. Divalux Resort and Spa Co. Ltd. uses its cookies preferences tool to process Internet advertising and tracking preferences, but does not respond any other Do Not Track signals.

Please remember that if you delete your cookies, or use a different browser or computer, you will need to set your cookies preferences again. You may access or change your cookie preferences at any time. If you have any problems using this cookie preference mechanism, please fill out an inquiry form.


Divalux Resort and Spa Co. Ltd. will retain your Personal Information for as long as your account is active; as needed to provide you products or services; as needed for the purposes outlined in this Policy or at the time of collection; as necessary to comply with our legal obligations (e.g., to honor opt- outs), resolve disputes, and enforce our agreements; or to the extent permitted by law.

At the end of the retention period, Divalux Resort and Spa Co. Ltd. will delete your Personal Information in a manner designed to ensure that it cannot be reconstructed or read.


The security of your Personal Information is very important to us. We use physical, electronic, and administrative safeguards that are designed to protect your Personal Information from loss, misuse and unauthorized access, disclosure, alteration and destruction. No part of our website may be reproduced, displayed or republished in any form without prior consent, except that permission is granted to a user to print or photocopy individual articles or entire pages from our website, provided that this is for personal use only.


The content of each page of this website is the property of Divalux Resort and Spa Co. Ltd.

In addition, Divalux Resort and Spa Co. Ltd. uses standard security protocols and mechanisms to exchange the transmission of sensitive data such as credit card details. When you enter sensitive Personal Information such as your credit card number on our site, we encrypt it using secure socket layer (SSL) technology.

In the event that your Personal Information is acquired, or is reasonably believed to have been acquired, by an unauthorized person and applicable law requires notification, Divalux Resort and Spa Co. Ltd. will notify you by email. Divalux Resort and Spa Co. Ltd. will give you notice promptly, consistent with the reasonable needs of law enforcement and/or Divalux Resort and Spa Co. Ltd. to determine the scope of the breach and to investigate and restore the integrity of the data system.





To provide information and ensure transparency, Divalux Resort and Spa Co. Ltd. established this policy so that you can know how we process your information when browsing our websites as well as to let you know your rights in regard to cookies and tracers used by Divalux Resort and Spa Co. Ltd.


A Cookie and other similar tracers are packets of data used by servers to send status information to a user’s browser and return status information to the original server through this same browser. It helps the website to remember information about your visit, like your preferred language and other settings. Cookies are used to store status information when a browser accesses various pages of a website or when the browser returns to this website at a later point.


Divalux Resort and Spa Co. Ltd. uses cookies and other tracers (such as “pixel tags,” “web beacons,” “clear GIFs”, links in emails, JavaScript, device IDs assigned by Google or Apple, or similar technologies) to collect this information primarily for the following purposes:

  • Adapt Divalux Resort and Spa Co. Ltd. Websites to the display preferences of your device (language, currency, display resolution, operating system used, configuration and settings of the display
  • Store specific information that you enter on Divalux Resort and Spa Co. Ltd. in order to facilitate and customize your subsequent visits (including displaying the visitor’s first and last names if the visitor has a user account)
  • Allow you to access your personal pages more quickly by storing the login details or information that you previously entered

Cookies for visitor tracking are aimed at improving the comfort of users by helping Divalux Resort and Spa Co. Ltd. understand your interactions with Divalux Resort and Spa Co. Ltd. Websites (most visited pages, applications used, etc.); these cookies may collect statistics in order to improve the relevance and usability of our services.
Advertising cookies are intended to offer you, in advertising spaces, relevant, targeted content that may be of interest to you (best offers, other destinations, etc.) based on your interests, browsing behavior, preferences, and other factors.
Affiliate cookies identify the third-party website(s) that redirected a visitor to Divalux Resort and Spa Co. Ltd.


The installation of certain cookies is subject to your consent. Also, when you first visit the Divalux Resort and Spa Co. Ltd., you are asked whether you agree to the installation of this type of cookie, which is only activated after your acceptance.

You can change your mind at any time using the various methods described in section “Deleting and/or blocking cookies”.


You have several options for deleting cookies and other tracers as described below.

Browser settings

Although most browsers are set by default to accept cookies, you can, if you desire, choose to accept all cookies, always block cookies, or choose which cookies to accept based on their senders.
You can also set your browser to accept or block cookies on a case-by-case basis before they are installed. Your browser also allows you to regularly delete cookies from your device. Remember to configure all the browsers in your different devices (tablets, smartphones, computers, etc.).
Regarding management of cookies and your preferences, configuration varies for each browser.
This is described in the Help menu of your browser, as well as how to edit your preferences with regard to cookies. For example:

  • For Internet Explorer™: http://windows.microsoft.com/en-US/windows-vista/Block-or-allow-cookies
  • For Safari™: http://www.apple.com/legal/privacy/en-ww/cookies
  • For Chrome™: http://support.google.com/chrome/bin/answer.py?hl=en&hlrm=en&answer=95647
  • For Firefox™: https://support.mozilla.org/en-US/kb/enable-and-disable-cookies-website-preferences
  • For Opera™: http://help.opera.com/Windows/10.20/en/cookies.html

Saving a cookie to your device depends on your wishes, which you can exercise and change at any time and free of charge using the settings offered by your browser software.

Google Analytics Opt-out Browser Add-on

To provide website visitors the ability to prevent their data from being used by Google Analytics, Google developed the Google Analytics opt-out browser add-on for the Google Analytics JavaScript (ga.js, analytics.js, dc.js). https://tools.google.com/dlpage/gaoptout?hl=en If your browser is set to accept cookies on your device, the cookies embedded in the pages and content that you view may be temporarily stored in a dedicated space on your device. They can only be read by their issuer. However, you can set your browser to block cookies. Keep in mind that if you set your browser to block cookies, some features, pages and spaces on Divalux Resort and Spa Co. Ltd. (Divalux Resort & Spa Bangkok, under Compass Hospitality Management Group) will not be accessible, and we cannot be held responsible in this case.


From time to time we may make changes to this Policy. This might be in relation to changes in the law, best practice, changes to the services we provide or collection and use of your personal information. We will always display clearly when the Policy was last updated and where appropriate, notify you of any relevant changes.


If you would like to get in touch with us, please send us an email at the following email addresses: contact@divaluxhotel.com